Switch provider
Move the website. Keep the current one live.
We build the new council site alongside the one residents already use. The public site stays up until you agree the moment to change.
How a switch works
01
Tell us who you are with now
Use the enquiry form. Include the current web address, and say if a supplier or a councillor’s own login is in the way.
02
Agree what moves
We confirm the package and what sits inside a standard migration. Anything past that cap is quoted before we start, not discovered on the invoice afterwards.
03
Build while the old site stays public
The new site is built on a private address. Residents keep using the site they already have until the council agrees the moment to change.
04
Sort the domain and the email
A .gov.uk name, if you want one, goes through Krystal Hosting. Website DNS and email DNS are different. We do not move mailboxes ourselves, and we do not switch the site in a way that drops the clerk’s email.
05
You check it, then we change the address
The clerk has a training call and written notes. When you are ready, we point the website address at the new site and set redirects where you still control the old one.
What we migrate
The terms define a standard migration as up to 40 pages, up to 3 years of minutes and agendas, up to 300 PDFs, and existing news posts. Anything beyond that is quoted separately.
Inside that cap we start with the papers people look for: recent minutes and agendas, the AGAR, councillors and registers of interest, and the core policies. The services page describes that first set. The terms are the cap that applies when you appoint us.
Domain and email
We are not a registrar. .gov.uk domains and council email go through Krystal Hosting (opens in a new tab), an approved registrar. We help you choose the name and point the website at the new site. Mailbox licences and day-to-day mailbox administration are charged separately.
The .gov.uk page and the domain guide set out the clerk’s role as registrant. The current website stays online while that application is in progress.
The site residents use does not go dark
We do not take the old site down in order to build the new one. You review the new site on its private address. Website DNS changes when you say so. Email uses different DNS records, so the website move is planned so it does not take the clerk’s mail with it. Where you still control the old address, we add redirects.
Questions about leaving a contract, or about who owns the content, are on the FAQ. Package prices are on the pricing page.